Promoted publications

Please read and enjoy papers from previous special issues promoted in AIRSI.

Published Special Issues

• Automated forms of interaction in services: current trends, benefits and challenges. The Service Industries Journal. Issue 13-14, Vol. 43 (November 2021)
• Artificial Intelligence in Hospitality and Tourism. International Journal of Contemporary Hospitality Management. Issue 11 Vol. 33 (November 2022)
• Implementing Industry 4.0 Technologies in Services: Challenges and Reinventions. Service Business. Issue 1 (March 2023)
• New horizons in customer experience: Exploring human embrace of Technologies 4.0 from a marketing perspective. Psychology & Marketing. Issue 11, Vol. 40 (November 2023)
• Immersive Technologies in Hospitality and Tourism. International Journal of Contemporary Hospitality Management. Issue 11, Vol. 36 (November 2024)
• The Future of Work – Service Employee-(Ro)bot Collaboration
  Journal of Service Management. Issue 4. Vol. 36 (October 2025)
• Lights and shadows of generative AI for individuals, organizations, and society. International Journal of Information Management (May 2025)

Special Issues in Progress

• Inclusive Generative AI: Bridging Gaps and Empowering Equity in Business and Society. Technology in Society