Speakers

Yogesh K. Dwivedi

Yogesh K. Dwivedi

Swansea University | UK • Symbiosis Institute of Business Management (SIBM) | India

Professor of Digital Marketing and Innovation and Founding Director of the Digital Futures for Sustainable Business & Society Research Group at the School of Management, Swansea University, Wales, UK. He holds a Distinguished Research Professorship at the Symbiosis Institute of Business Management (SIBM), Pune, India. Professor Dwivedi is currently Editor-in-Chief of the International Journal of Information Management. His research interests are centred on the interface of Information Systems (IS) and marketing, focusing on issues related to consumer adoption and diffusion of emerging digital innovations, digital government, and digital and social media marketing, particularly in the context of emerging markets. Professor Dwivedi has been named a Highly Cited Researcher by Clarivate Analytics on several occasions. He is an Associate Editor of the Journal of Business Research, European Journal of Marketing, Government Information Quarterly, International Journal of Electronic Government Research, and a Senior Editor of the Journal of Electronic Commerce Research.

Giampaolo Viglia

University of Portsmouth | UK • Universita della Valle d’Aosta | Italy

Professor of Marketing at the University of Portsmouth (UK) and Universita della Valle d’Aosta (Italy) specialized in service marketing and hospitality management. His research interests focus on the reasons behind the success of the so-called sharing economy, the development of quantitative studies, experimental designs, examining consumer decision making, online reputation and pricing (new participative pricing mechanisms, The impact of dynamic price variability on revenue maximisation and behavioural pricing in marketing). He is editor-in-chief of Psychology & Marketing and associate editor of Annals of Tourism Research and Journal of Business Research.

Giampaolo Viglia
Giampaolo Viglia

Giampaolo Viglia

University of Portsmouth | UK • Universita della Valle d’Aosta | Italy

Professor of Marketing at the University of Portsmouth (UK) and Universita della Valle d’Aosta (Italy) specialized in service marketing and hospitality management. His research interests focus on the reasons behind the success of the so-called sharing economy, the development of quantitative studies, experimental designs, examining consumer decision making, online reputation and pricing (new participative pricing mechanisms, The impact of dynamic price variability on revenue maximisation and behavioural pricing in marketing). He is editor-in-chief of Psychology & Marketing and associate editor of Annals of Tourism Research and Journal of Business Research.

Sara Dolnicar

Sara Dolnicar

University of Queensland | Australia

Professor at the University of Queensland (Australia). Her research lines focus on improving market segmentation methodology and testing and refining survey measures used in social science research. She has also worked in the areas of environmental volunteering, foster care and public acceptance of water alternatives. Currently she is focused on developing and testing interventions that trigger pro-environmental behaviour in tourists. She has received several important recognitions (ARC Queen Elizabeth II Fellowship, ARC Laureate Fellowship). She won more than 30 awards, including two-lifetime achievement awards: The US-based Travel and Tourism Research Association (TTRA) Distinguished Researcher Award (2017) for ground-breaking research that positively impacts the tourism industry, and outstanding service to the tourism research community; and the Slovenian Ambassador of Science 2016.

Raffaele Filieri

Audencia Business School | France

Professor of Marketing at Audencia Business School, Marketing Department, Nantes, France and holds a PhD in Business Engineering from Universita’ Roma Tre, Rome, Italy. His research interests include electronic word of mouth; social media marketing; online value co-creation; international brand management; outsourcing innovation. His case studies have been published in Marketing books and in SAGE Business Case Series. His papers have been published in Journal of Business Research; Journal of Travel Research; Annals of Tourism Research; Tourism Management; Industrial Marketing Management; Journal of Interactive Marketing; Psychology & Marketing; Information & Management; Technological Forecasting & Social Change; Transportation Research Part E; International Journal of Hospitality Management; Computers in Human Behavior; International Journal of Contemporary Hospitality Management; Information, Technology & People; Journal of Brand Management; International Journal of Information Management, Journal of Consumers Affairs and many more.

Raffaele Filieri
Raffaele Filieri

Raffaele Filieri

Audencia Business School | France

Professor of Marketing at Audencia Business School, Marketing Department, Nantes, France and holds a PhD in Business Engineering from Universita’ Roma Tre, Rome, Italy. His research interests include electronic word of mouth; social media marketing; online value co-creation; international brand management; outsourcing innovation. His case studies have been published in Marketing books and in SAGE Business Case Series. His papers have been published in Journal of Business Research; Journal of Travel Research; Annals of Tourism Research; Tourism Management; Industrial Marketing Management; Journal of Interactive Marketing; Psychology & Marketing; Information & Management; Technological Forecasting & Social Change; Transportation Research Part E; International Journal of Hospitality Management; Computers in Human Behavior; International Journal of Contemporary Hospitality Management; Information, Technology & People; Journal of Brand Management; International Journal of Information Management, Journal of Consumers Affairs and many more.

Valentina Pitardi

Valentina Pitardi

Surrey Business School | United Kingdom

She holds a PhD and M.Phil. in Marketing and a B.A. in Sociology and Communication Study from Sapienza University of Rome. Her research interests include the consumer psychology of technology usage, digital consumer engagement, and the role of negative emotions in consumer behavior, with her most recent research focusing on the psychological implications of interactions with AI agents. Her works have been published in several international outlets such as the Journal of Business Research, Psychology and Marketing, Journal of Public Policy and Marketing, Journal of Service Management. Valentina sits on the editorial board of several marketing journals and serves as Associate Editor of the International Journal of Market Research.

Bart Larriviere

KU Leuven | Belgium

Professor of Marketing at KU Leuven (Belgium) and Research Fellow at the Center for Service Intelligence (Ghent University). His research focuses on the role of customers, employees and technology in service encounters. His research appeared in the Journal of Marketing Research, Journal of Retailing, International Journal of Research in Marketing, Journal of Interactive Marketing, Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Psychology & Marketing, and the Journal of Business Research among others. He won several best paper awards, and was recipient of the best PhD Tutor Award from Ghent University and the Emerging Scholar Award from the American Marketing Association (AMA). He is the current co-chair of the Service Research Special Interest Group of the European Marketing Academy (EMAC) and is an Associate Editor for the Journal of Service Research and the Journal of Service Management.

Bart Larriviere
Bart Larriviere

Bart Larriviere

KU Leuven | Belgium

Professor of Marketing at KU Leuven (Belgium) and Research Fellow at the Center for Service Intelligence (Ghent University). His research focuses on the role of customers, employees and technology in service encounters. His research appeared in the Journal of Marketing Research, Journal of Retailing, International Journal of Research in Marketing, Journal of Interactive Marketing, Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Psychology & Marketing, and the Journal of Business Research among others. He won several best paper awards, and was recipient of the best PhD Tutor Award from Ghent University and the Emerging Scholar Award from the American Marketing Association (AMA). He is the current co-chair of the Service Research Special Interest Group of the European Marketing Academy (EMAC) and is an Associate Editor for the Journal of Service Research and the Journal of Service Management.

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